Pre-sales Technical Support (Internship Available)

Job Description

1. Be responsible for customer communication, respond quickly to inquiries, and guide customers toward product adoption.
2. Continuously learn the latest business knowledge, stay familiar with company products and industry knowledge, quickly understand customer issues, and provide practical solutions.
3. Provide daily pre-sales and after-sales support by phone and on site, and use online chat tools such as WeChat to solve product issues, answer questions, and maintain customer relationships.
4. Maintain strong communication with customers, help them learn and master the product, and collect questions and suggestions for relevant teams.

Requirements

1. College degree or above. Majors in marketing, e-commerce, or computer science are preferred.
2. Strong continuous learning ability, product sensitivity, comprehension, and communication skills.
3. Honest, responsible, self-driven, goal-oriented, and eager to grow quickly.
4. Good interpersonal communication, coordination, and execution skills.
5. Outgoing personality, proactive working style, and the ability to work under pressure.

Contact:

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