This Privacy Policy explains how Hangzhou Duosuan Technology Co., Ltd. and its affiliates ("Wings Engine", "we", "our", or "us") collect, use, store, share, and protect personal information when you use Wings Engine products, websites, software, and related online services.
By downloading, installing, registering for, accessing, purchasing, customizing, or using any part of our products or services, you acknowledge that you have read and accepted this Privacy Policy. If you do not agree with it, please do not use our services.
1. Contact Information
If you have any questions, comments, or requests regarding this Privacy Policy, you may contact us at:
Email: support@shanhaibi.com
Email: help@wingsengine.com
2. What This Policy Covers
This policy helps you understand:
How we collect and use your personal information
How we use cookies and similar technologies
How we share, transfer, and disclose information
How we protect and retain information
How you can access, correct, or delete your information
How we handle minors' information
How information may be transferred across borders
How this policy may be updated
3. Definitions
Personal Information means data that can identify a specific natural person, either on its own or together with other information, including but not limited to account details, email address, phone number, device information, order records, usage records, and uploaded materials.
Sensitive Personal Information means personal information that, if leaked or misused, may endanger personal or property safety or easily lead to reputational harm, discrimination, or physical and mental distress.
Affiliates means companies that directly or indirectly control, are controlled by, or are under common control with Hangzhou Duosuan Technology Co., Ltd.
4. How We Collect and Use Personal Information
We collect and use personal information only as necessary for legitimate business purposes, including the following:
Account registration and login. When you create an account, we may collect your email address, mobile number, password, nickname, avatar, and other information required to establish and manage the account.
Third-party account login. If you use a third-party account such as WeChat, QQ, DingTalk, Feishu, or similar services to log in, we may receive the account identifier, nickname, avatar, and other information that you authorize the third-party platform to share.
Service delivery and license verification. We may collect account information, order information, license codes, serial numbers, activation information, and related identifiers in order to verify your entitlement to use our software and online services and to provide technical support.
Cloud-hosted features. When you use cloud hosting, online publishing, collaborative features, or related AI-enabled services, we may process the data and files that you upload in order to provide the requested service functionality.
Product improvement. We may analyze software version data, device data, logs, feature usage, and service performance to improve stability, compatibility, usability, and new feature planning.
Security and fraud prevention. We may process browsing data, device identifiers, log data, order information, and network information to detect abuse, investigate anomalies, prevent fraud, and protect service security.
Customer support and communication. When you contact us for help, we may collect your contact details, order information, screenshots, files, email content, or support call records to diagnose and resolve issues and to send important service notices.
Billing and invoicing. When you purchase paid services, we may collect transaction data, invoice information, and recipient email details in order to complete payments, issue invoices, and maintain records required by applicable law.
5. Information Collected Indirectly
In some cases, we may receive information from affiliates, authorized channel partners, payment providers, social-login providers, or other business partners when such sharing is necessary to verify identity, fulfill services, support purchases, or maintain service continuity.
6. Cookies and Similar Technologies
We may use cookies, local storage, web beacons, SDKs, and related technologies to keep you signed in, remember preferences, analyze traffic, improve performance, and understand how our products and websites are used. You can manage cookie settings in your browser, but some functions may not work properly if cookies are disabled.
7. How We Share Information
We do not sell your personal information. We may share it only in the following circumstances:
With your consent or at your direction
With affiliates for support, security, analytics, and service delivery
With service providers such as payment processors, hosting providers, analytics providers, logistics providers, and support vendors, only to the extent necessary to perform services on our behalf
To comply with applicable law, legal process, regulatory requirements, or government requests
To protect the rights, safety, property, and legitimate interests of Wings Engine, our users, or the public
As part of a merger, acquisition, restructuring, asset sale, or similar transaction, subject to appropriate confidentiality and data-protection measures
8. Public Disclosure and Transfer
We will publicly disclose personal information only when required by law, when you expressly authorize us to do so, or when such disclosure is necessary to resolve disputes, respond to claims, or protect the lawful rights and interests of relevant parties.
9. How We Protect and Retain Information
We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, damage, or loss. These measures may include access controls, internal permission management, logging, encryption, security reviews, and contractual safeguards with service providers.
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, provide services to you, comply with legal obligations, resolve disputes, enforce agreements, and maintain necessary business records.
10. Your Rights
Subject to applicable law, you may have the right to access, correct, update, withdraw consent for, or request deletion of your personal information. You may also have the right to close your account or object to certain processing activities. To exercise these rights, please contact us at support@shanhaibi.com.
11. Protection of Minors
We attach importance to the protection of minors' information. Our services are not intended for children without the involvement of a parent or legal guardian. If you are a minor, you should use our services only with the consent and guidance of your parent or legal guardian.
12. Cross-border Transfer
Because our products and services may rely on infrastructure, partners, or affiliates located in different regions, your information may be transferred to or processed outside your immediate jurisdiction when necessary to provide services. In such cases, we will take reasonable measures to protect your information in accordance with applicable law.
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, products, services, or operational needs. Updated versions will be posted on the relevant website or product page. Your continued use of the services after an update takes effect means that you accept the updated policy.
14. Scope of Application
This Privacy Policy applies to Wings Engine products, websites, software, and related online services. It does not apply to third-party websites, products, or services that may be linked from or integrated with our services. Those third parties are responsible for their own privacy practices.